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The Jacksonville, Fla.-based FIS’ PACE Index shows financial institutions worldwide are leveraging digital channels to meet customers’ needs for convenience, choices and accessibility, but display an inability to build deeper relationships and meet overall customer expectations.

Roy Urrico

Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).

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