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The month of May provided two salient reminders of why the airlines aren’t exactly known for exemplary customer service. First, there was Spirit Airlines’ refusal to refund a ticket to a dying Vietnam veteran. The story went viral via thousands of Twitter and Facebook shares that lamented the carrier’s insensitivity. Just last week, the discord spread to YouTube when aUnited Airlines customer uploaded video of a ticket agent who willfully ignored every question he asked from the moment he approached the counter–until she asked security to escort him away. 

Peter Westerman

Credit Union Times

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