Editor's Letter

Resources

• Reading the Tea Leaves: 2022 FRAML Outlook

  From NICE Actimize

  2022 presents new obstacles for credit unions in the modernization of fraud prevention, AML programs and digital transformation initiatives. As the risk landscape continues to grow more complicated, automated and diversified, credit unions must remain vigilant to guard against and stay ahead of anticipated threats. Read this article to learn how you can prepare for upcoming FRAML challenges.

  Download Resource ›
• Securing Digital Acceleration: The Community Bank and Credit Union Imperative

  From NICE Actimize

  To maintain member trust and satisfaction, while also growing new member acquisition, it is crucial for credit unions to offer secure digital experiences and faster payment options. This white paper critically examines that mandate and explores how your CU can flourish.

  Download Resource ›
• Evolving Your Banking Service Model for Long-Term Growth

  From Genesys

  How are on-going changes in the market impacting banking service models? Explore this answer, how your CU can drive revenue long-term and more in this on-demand webinar.

  Download Resource ›
• 2021 LexisNexis® Risk Solutions True Cost of Fraud Financial Services & Lending eBook

  From LexisNexis Risk Solutions

  Prevent online fraud with a multi-layered solution. This eBook outlines 5 fraud challenges and recommendations to help your credit union overcome them.

  Download Resource ›
• Redefining Lending: How to Propel Your Financial Organization Into the Digital Future

  From Finastra

  The popularity of digital lending is rapidly increasing. Yet, many credit unions feel left behind. In this eBook, we look at common challenges and follow a story of possibilities that demonstrates the benefits of advanced digital lending technology.

  Download Resource ›
• Case Study: How to Leverage Technology for Greater Loan Sales Profitability

  From Mortgage Capital Trading

  This case study outlines a recent example of a mortgage company leveraging award-winning technology to increase loan sales efficiency. Learn how you can drive profitability and minimize operational risk while providing a seamless and pleasurable mortgage experience for your members.

  Download Resource ›
• The Multifront War on Cyber-Fraud: Protecting Your Members and Credit Union

  From Opentext

  Cyber fraud is a leading concern for credit unions and is expected to grow worse in the coming years. Download this white paper to explore the most pressing threats and learn how your CU can build a multi-layered approach to cyber-resilience.

  Download Resource ›
• Data and Analytics for Financial Services: The Strategic Currency of the Future

  From TIBCO

  More than ever before, credit unions need to build solid relationships with their clients through refined, personalized experiences that deliver timely, accurate service. This ebook explores the current state of financial services and explains how robust data and analytics can improve your CU’s chance of navigating turbulence and achieving sustainable growth in 2022 and beyond.

  Download Resource ›
• Lending Reaches the Cloud: Tactics to Successfully Start Your Credit Union's Journey

  From Finastra

  Encouraged by technological advances and changing market conditions, credit unions are migrating critical lending functions to the cloud. Learn how the cloud ushers in more cost-effective operations and high levels of member satisfaction, and what you can do to start today.

  Download Resource ›
• How Credit Unions Achieve Profitable Growth with Data and Analytics

  From TIBCO

  At a time when 65 percent of global bank executives predict that the traditional, branch-based banking model will be obsolete by 2062, it is clear that credit unions must act now to innovate if they hope to compete with other financial institutions for market share. This ebook outlines how credit unions can use data and analytics to drive results, strengthen member relationships, improve marketing segmentation and reduce fraud.

  Download Resource ›
• 6 Steps to a Data-driven Credit Union

  From TIBCO

  A data-driven approach is crucial to understanding and optimizing the CU member experience. This 6 step roadmap offers key insights from successful credit union leaders on how to foster operational changes and cultural shifts your organization needs to help boost your operational efficiency, member satisfaction and financial performance.

  Download Resource ›
• Maximizing the Member Experience to Boost Credit Union Performance

  From Alacriti

  Recent data shows that 21% of potential members will abandon a financial transaction if it’s too time-consuming. Learn how your credit union can transform the member experience and start expanding your loan portfolio performance.

  Download Resource ›
• How Credit Unions Can Benefit Members Through Investor Set Optimization

  From Mortgage Capital Trading

  With increases in mortgage pricing granularity over the last couple years, it may be time to consider looking at going beyond your current investor(s) to do right by your members. There are many key factors to consider when optimizing your investor set. This whitepaper shows you how to quantify where to deliver your production, audit your investor base, and optimize your investor set.

  Download Resource ›
• 5 Steps to Master Digital Customer Engagement

  From Genesys

  Whether you want to add new digital channels or get the most from channels you’ve already deployed, this ebook details 5 steps you can take on your journey to master digital engagement and ensure your CU is prepared for the future.

  Download Resource ›
• How to Boost Cardholder Utilization & Loyalty with Digital Customer Service

  From GLIA

  Learn how to position your digital cardholder services to enhance credit card offerings and become “Top of Wallet” AND “Top of Service” for your members.

  Download Resource ›
• How to Achieve More Valuable Credit Union Loans

  From Alacriti

  Uncover tips, strategies and tools credit unions can use to have more valuable loans through digital transformation.

  Download Resource ›
• The 5 Phases of Digital Engagement

  From Genesys

  The value of a solid digital engagement strategy for member support teams has never been more clear. This eBook outlines the 5 phases of the digital engagement journey. Use it to determine which phase your CU is now and how to advance to the next.

  Download Resource ›
• Evaluating a Credit Card Program's Profitability: Fee vs. Interest Income

  From Elan Financial Services

  What are the potential hidden costs associated with running a credit card program and how can your credit union make more informed decisions when considering whether to insource or outsource a credit card program?

  Download Resource ›
• Video Banking: Delivering the Full Potential of Next-Gen Customer Service

  From GLIA

  Discover how next-generation video banking, which employs a collective approach to online customer service across video, chat, messaging, and online voice, can keep your member satisfaction high, minimize call handle time, and reduce complexity.

  Download Resource ›

Browse More Resources →