September 18 2019

September 13, 2019

Analysis

All-Digital CU Gets Down to Business

Civic FCU may be the industry's first online-only cooperative to offer business loans from the first day of its operations.

Features

Diversity Counts for Credit Unions

Jim DuPlessis | September 13, 2019

Diversity and inclusion are part of credit unions' history.

The CU Capital Insider

The Political ATM Never Closes

David Baumann | September 13, 2019

The political contribution machine is like an ATM, and if the past is any indication, it will keep humming until Nov. 3, 2020.

Editor\'s Column

Are You Going to Tolerate That?

Michael Ogden | September 12, 2019

When it comes to hourly CU employees, are you just tolerating them, or are they just tolerating you and your members?

Focus Report

Credit Unions Perform Tightrope Balancing Act in the Contact Center

Roy Urrico | September 13, 2019

Two CUs partner with fintechs to balance their call center security with providing a top-notch member experience.

Managing Your Credit Union's Reputation After a Fraud or Scandal

Casey Boggs | September 13, 2019

Expert Casey Boggs shares five tips for handling the media and public backlash.

Security-as-a-Service Helps Credit Unions Protect Member Data, Stay Compliant

Kevin Landt | September 13, 2019

Grow your team, resources and security expertise with help from a Security-as-a-Service provider.

The Credit Union's Role in the Fight Against Fraud

Manas Chakraborty | September 13, 2019

With the right safeguards in place, CUs can secure member information and provide an elevated experience.

Guest Opinion

Addressing Charitable Donation Account-Related Member Concerns

Joe Newberry | September 13, 2019

Large charitable donations often come with member questions - Redstone FCU's CEO explains how to handle them.

Community News

Honoring Heroes and Fighting ID Theft: Community News

Tahira Hayes | September 06, 2019

This week's news includes a shredding day, two Children's Miracle Network donations and $15k in scholarships for future nurses.

People

Professionals Make Moves at 7 CUs, LenderClose & NCUA

Tahira Hayes | September 09, 2019

This week's People news includes a CEO appointment and a special honor for a contact center manager.