Credit Union Times | Accurate and Timely CU News

Tips From a CEO for a Successful Rebrand

Tracie Kenyon

The CEO of Montana's Credit Unions shares her organization's rebranding success story.
Staying Ahead of Fraud in the New Era of Digital Authentication: Infographic

Tim Schafer

Learn how to fight the top ways fraudsters exploit mobile devices.
People

Tonya Knudesn

The $2.2 billion Technology Credit Union in San Jose, Calif., hired Mike Floyd as chief credit officer and EVP. An industry veteran, Floyd is responsible for overseeing Tech CU's lending activities and mitigating risk to its loan portfolio. Floyd joins Tech CU with more than 30 years of experience in...
Racing to Meet Member Service Expectations

Guy A. Messick

If a financial services provider can't keep pace with rising consumer expectations, it will be left in the dust.
Sound CU Debate Continues

Tonya Knudesn

Readers have continued to share their opinions on the alleged discrimination incident at Sound Credit Union. Here's a snippet of what they had to say.
Four Fintech, Mobility Trends CUs Should Care About

Natasha Chilingerian

LAS VEGAS It's no secret that consumers are constantly shifting their behaviors and gravitating toward financial services providers that make their lives easier, more convenient and more affordable.
Machine Learning Helps Credit Unions Become More Personal, Secure

Roy Urrico

AI is a rising trend among CUs as they seek to improve member service, reduce inefficiencies and fight fraud.
Dear Credit Union Conference Planners

Natasha Chilingerian

Everyone gets excited about credit union conferences theyre the perfect excuse to blend work with play. But how can event organizers ensure the play doesn't overshadow the work (and vice versa)?
Balancing Cybersecurity With Innovative Service Offerings

Bob Thibodeaux

Credit unions can keep their data secure without sacrificing member experience.
Innovation Openings

Patricia Harman

As more non-traditional players enter the insurance market, insurers must innovate to remain competitive.
No Face Time With Trump? No Problem

David Baumann

Community banks take the lead in face time with the president, but a CU lobbyist insists CUs have plenty of access to key people.
Credit Unions Leverage Employee Coaching

Jim DuPlessis

Feedback must be integrated into organizations so that it is part of an ongoing cultural process.
Social Media and Being Human

Peter Strozniak

After a social media crisis at Sound CU, experts address where the CU got it right and wrong.
FocusReport: Technology

Tonya Knudesn

The use of artificial intelligence and machine learning in banking is viewed as a bleeding edge technology today, but it's expected to become the norm. Learn how it can help credit unions improve member experiences and fight fraud in this Focus Report.

Credit Union Times Magazine-June 7, 2017

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