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The use of artificial intelligence and machine learning in banking is viewed as a bleeding edge technology today, but it's expected to become the norm. Learn how it can help credit unions improve member experiences and fight fraud in this Focus Report.
Peter Strozniak
After a social media crisis at Sound CU, experts address where the CU got it right and wrong.
Jim DuPlessis
Feedback must be integrated into organizations so that it is part of an ongoing cultural process.
David Baumann
Community banks take the lead in face time with the president, but a CU lobbyist insists CUs have plenty of access to key people.
Patricia Harman
As more non-traditional players enter the insurance market, insurers must innovate to remain competitive.
Bob Thibodeaux
Credit unions can keep their data secure without sacrificing member experience.
Natasha Chilingerian
Everyone gets excited about credit union conferences theyre the perfect excuse to blend work with play. But how can event organizers ensure the play doesn't overshadow the work (and vice versa)?
Roy Urrico
AI is a rising trend among CUs as they seek to improve member service, reduce inefficiencies and fight fraud.
Natasha Chilingerian
LAS VEGAS It's no secret that consumers are constantly shifting their behaviors and gravitating toward financial services providers that make their lives easier, more convenient and more affordable.
Readers have continued to share their opinions on the alleged discrimination incident at Sound Credit Union. Here's a snippet of what they had to say.
Guy A. Messick
If a financial services provider can't keep pace with rising consumer expectations, it will be left in the dust.
The $2.2 billion Technology Credit Union in San Jose, Calif., hired Mike Floyd as chief credit officer and EVP. An industry veteran, Floyd is responsible for overseeing Tech CU's lending activities and mitigating risk to its loan portfolio. Floyd joins Tech CU with more than 30 years of experience in...
Tim Schafer
Learn how to fight the top ways fraudsters exploit mobile devices.
Tracie Kenyon
The CEO of Montana's Credit Unions shares her organization's rebranding success story.
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Copyright © 2023 ALM Global, LLC. All Rights Reserved.
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