Credit Union Times | Accurate and Timely CU News

Feedback Solutions Help Improve Member Service

Peter Strozniak

HappyOrNot branch kiosks allow credit unions to motivate employees and pinpoint areas for service improvement.
How to Be an Effective CEO in 2016

Wayne Benson

Adaptability, focus, resilience and relentless innovation are a few keys to winning in the corner office.
Millennial Cash Use Rises

Tina Orem

Nearly half of millennials surveyed say theyre more likely to pay in cash now than a few years ago.
Readers Discuss HR Policies

Myriam DiGiovanni

A story calling the performance review process into question gets readers talking.
Credit Union New Auto Loans Hit $100 Billion

William Atkinson

CUNA Mutual Group reports strong loan growth in 2015, including a 39% hike in first mortgages.
Fraud News Ignites Debate

Myriam DiGiovanni

Internal fraud, card fraud and interchange are among the hot topics that kicked off 2016.
People

Peter Strozniak

Cooperatives across the country announce personnel changes; plus, PSCU adds two executives to its leadership team.
Focus Report: Mobile Banking

Natasha Chilingerian

Discover four keys to winning in the mobile payments space. Plus, learn how credit unions are using the mobile channel to boost member engagement.
Township Pulls Funds From Clarkston Brandon Community CU

Peter Strozniak

Local government officials withdraw $1 million in taxpayer funds from the conserved credit union.
Plan B Is a Blessing, Not a Burden

Heather Anderson

Like everything else, credit unions are changing. But what doesn't kill us only makes us stronger.
The Marriage of Mobile and Your Team

Tansley Stearns

Mobile technology can amplify and create even deeper engagement with a credit union's frontline staff.
Solar Projects Fuel Loan Programs

William Atkinson

VSECU and First Citizens FCU help energy-efficient members through state-sponsored loans for solar installations.
Beyond Banking: Use Mobile to Engage, Build Business

Roy Urrico

Utilizing mobile banking apps to simply check balances and pay bills is a thing of the past.
Perez: To Succeed, Stray From Convention

Myriam DiGiovanni

The latest Women to Watch honoree regularly looks outside the banking industry to define her strategy at Louisiana FCU.
Pot Banking Fight Continues

J. Daniel Young

With the Fourth Corner CU's case against the Fed dismissed, proponents of legal pot businesses look for new solutions.
4 Ways to Win in Mobile Payments

Tina Orem

As retailers begin offering their own payment apps, credit unions must enter the mobile payments game strategically.
Credit Unions Revive Debit Rewards

Tina Orem

In a post-Durbin world, credit unions look to debit reward programs to attract millennials and support local businesses.
Keeping Mobile Banking & Payment Apps Secure: Infographic

Tim Schafer

Eighty-seven percent of security IT execs believe everything is being done to keep apps secure, but only 57% of app users agree.

Credit Union Times Magazine-January 27, 2016

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