Orange County Teachers FCU Uses New Training Software to Cut Costs

SANTA ANA, Calif. – Orange County Teachers Federal Credit Union says it plans to save $200,000 a year in compliance training costs with an automated knowledge-sharing system from OutStart Inc. The $5.2 billion CU is using OutStart Studio to create, deploy and manage training for its staff and says it already has been able to reduce training time from an average of four months per course to one month per course. "We have been able to revamp our curriculum, eliminate administrative inefficiencies and enable time-sensitive learning that improves the way we do business," says Chris Johnson, e-learning specialist at 314,000-member OCTFCU. The software, which includes course development, attendance tracking and grading capabilities, has been used initially to develop and administer courses for meeting the rules and regulations of the PATRIOT Act and OFAC, among others, but that's expanding into creating content for training in new product and service offerings, Johnson says. Boston-based OutStart (www.outstart.com) has a client list that includes Cisco Systems, the U.S. Navy and Verizon. "As financial institutions increasingly adopt new technologies for mandatory compliance training and competitive advancement, it is vital to streamline the training process in a way that enables employees to quickly and easily progress through job proficiency levels, " says the company's CEO Massood Zarrabian.