Integrated Member Contact Center Software Offered by OSI

GLASTONBURY, Conn. - Open Solutions Inc. is now delivering a browser-based platform that gives tellers and call center staffers integrated access to CRM, transaction and business process management tools. The Interaction Management Center (IMC) integrates capabilities that normally have to be accessed by going from application to application, the company says. "Employees at financial institutions all over the country are tabbing back and forth from one technology application to another during a single interaction with a member to get information or to process transactions," says Michael Nicastro, senior vice president of marketing and product development at OSI. "Member service is not about accounts; it's about the total relationship," Nicastro says. "IMC puts a clear and complete view of that total relationship in front of the institution's employee and gives them the ability to provide fast and accurate service from a central graphical interface."