How to Create Better Member and Agent Experiences



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How can your credit union thrive in 2021? By embracing technology to enhance the member and agent experience while mitigating risk. FinTech, mobile payments, cybersecurity, lending, live chat, virtual assistants, business messaging, biometric authentication/fraud prevention and other tech capabilities are now more important than ever. Learn about how new tech solutions can help your credit union thrive in 2021.

Join this webcast as speakers from LiveVox, Capacity and Nuance share how integrating omnichannel communications, CRM, and workforce optimization capabilities can help create better agent and member experiences, while also mitigating risk. Plus:

  • Optimize efficiency with unified member journeys across today‚Äôs digital, voice and messaging environments
  • Generate leads directly from your website
  • Drive performance with simplified channel or choice engagement
  • Prevent fraud while delivering faster, better experiences to legitimate customers  
  • Increase member satisfaction with an overall better member experience

REGISTER NOW! (Not able to attend? STILL REGISTER you will receive an email with how to access the recording of the event)


David Karandish, CEO, Capacity
Gerald Sinclair, Sr. Business Consultant, Financial Services, LiveVox
Alex Pritzos, Principal Digital Engagement Consultant, Nuance
Amy Travers, Fraud and Biometric Specialist, Nuance