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Technology continues to rapidly change for CUs.

Business Process Management is the term that has been adopted to identify the discipline of operations management. It uses specific methods to discover, model, analyze, improve and automate business processes and procedures. Any combination of methods used to more efficiently manage a company’s business procedures falls under the BPM category. Most recently, the influence of BPM has been seen in the development of artificial intelligence solutions specific to the financial industry.

"A helpful image is the client leaning out of train window while it gathers pace, as you run alongside. Get out the key nuggets first and in order of importance. The rest is waffle that the client doesn t want to hear, read or pay for."

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