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Howie Wu, vice president of virutal banking at BECU.

SAN FRANCISCO — Big brother or new efficiencies in work processes? A new collections solution presented at Finovate Spring 2011 in San Francisco this week raised the question.

The masterQueue solution from Intellaegis, an El Dorado Hills, Calif., company, is a Web-based, business processes workflow that incorporates public records, smartphones, Google maps and other tools to basically function as an electronic skip tracer as well as collections tool.

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