Are we ready to change the way we work?
Date: Wednesday, June 25, 2014
Time: 2pm ET / 11am PT
If financial institutions want to realize material gains in performance, they must learn to work differently. Until banks and credit unions commit to drastically changing their processes, scale will be elusive and service levels will drift in a state of costly inefficiency.
In a survey recently conducted by Cornerstone Advisors, 58% of respondents said they believe half or less of the work in their shops is real work. Real work is valuable. The rest, the non-work activity, is waste.
Join this webcast to learn:
- How to eliminate the waste
- How your Enterprise Content Management system help you
- Best practices for information architecture, capture and workflow
As Senior Director at Cornerstone Advisors, Michael Croal puts 25 years of experience in all aspects of banking technology combined with strong operations and managerial experience to work primarily in the areas of process improvement, document imaging, lending solutions, and the world of ATM, debit, and credit.
Michael is considered an expert in operational and delivery systems and has been responsible for leading numerous enterprise technology initiatives during his career. He has held executive level positions in Deposit Operations, Loan Operations and Information Technology and has significant experience in payments, lending, information management and process re-engineering.
Prior to joining Cornerstone Advisors, Michael was Senior Vice President and Director of Corporate Loan Operations with $4.8 billion Hancock Bank. He led Hancock’s complex core and ancillary disaster recovery effort following Hurricane Katrina and was recognized by the Board of Directors for exemplary leadership in the face of this disaster. During his tenure at Hancock, Michael also served in executive level positions in Deposit Operations, Loan Operations, and Information Technology.
Credit Union Industry Manager
Steve Comer is the credit union industry manager at Hyland Software, Inc., the creator of OnBase®. An award-winning suite of enterprise content management (ECM) solutions, OnBase has a proven record of solving problems resulting from time consuming, costly and error plagued manual tasks.
As the credit union industry manager, Comer is responsible for developing sales, marketing, and product strategies that will help credit unions realize faster ROI, increase process efficiencies, and provide enhanced member service through the use of technology. He also cultivates and manages both new and existing partner relationships with other vendors to bring added value to credit unions.