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October 7, 2013 | By Lori Kyker
This Opinion piece looks at the benefits of workforce management tools in contact centers.
February 27, 2012 | By Natasha Chilingerian
Connecticut CU using workforce management software.
From e-SignLive by Silanis
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Jun 16 | Alan Goforth
Jun 26 | Myriam DiGiovanni
Jun 29 | Natasha Chilingerian
Jun 29 | Lori Widmer
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