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October 7, 2013 | By Lori Kyker
This Opinion piece looks at the benefits of workforce management tools in contact centers.
February 27, 2012 | By Natasha Chilingerian
Connecticut CU using workforce management software.
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Sep 24 | Robert McGarvey, Heather Anderson
Sep 04 | David Morrison
Sep 19 | Peter Strozniak
Sep 16 | Denis Storey
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