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October 7, 2013 | By Lori Kyker
This Opinion piece looks at the benefits of workforce management tools in contact centers.
February 27, 2012 | By Natasha Chilingerian
Connecticut CU using workforce management software.
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Jan 23 | Peter Strozniak
Jan 13 | Michael Muckian
Jan 16 | Peter Strozniak
Jan 25 | Darrell Delamaide
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