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July 31, 2015 | By Tina Orem
Study finds 44% of banks and credit unions have no plans for a much-needed branch revamp strategy.
October 7, 2013 | By Lori Kyker
This Opinion piece looks at the benefits of workforce management tools in contact centers.
February 27, 2012 | By Natasha Chilingerian
Connecticut CU using workforce management software.
From Kaufman Hall
Jan 12 | Melanie Waddell
Jan 12 | Peter Strozniak
Jan 11 | Peter Strozniak
Jan 11 | Jim DuPlessis
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