Wasted labor expense is one of the biggest threats to profit margins in branches and call centers.
This Opinion piece looks at the benefits of workforce management tools in contact centers.
This Opinion piece looks at how to avoid buyer's remorse when paying tens of thousands for a software system.
Securityplus Federal Credit Union, Baltimore, announced the hiring of John Godwin as the new chief operating officer. Godwin joined Securityplus FCU after a 12 year career at MECU of Baltimore, where he served as vice president – business development/strategic alliances. During his tenure, MECU increased its number of select employee...