workforce management

  • Killing Idle Time to Revive Operations

    Wasted labor expense is one of the biggest threats to profit margins in branches and call centers.

  • Workforce Managment Trumps Spreadsheets in Contact Center

    This Opinion piece looks at the benefits of workforce management tools in contact centers.

  • How to Avoid Software Buyer's Remorse

    This Opinion piece looks at how to avoid buyer's remorse when paying tens of thousands for a software system.

  • People

    Securityplus Federal Credit Union, Baltimore, announced the hiring of John Godwin as the new chief operating officer. Godwin joined Securityplus FCU ­after a 12 year career at MECU of Baltimore, where he served as vice president – business development/strategic alliances. During his tenure, MECU increased its number of select employee...

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