Rather than offer operational cost reductions, the cost of digital banking services is rising.
Big banks are increasingly deciding passwords aren't enough security. Their upgrades leave credit unions vulnerable.
During a recent evaluation of a group of banks on customer effort levels required to interact in areas like branch banking, mobile websites, customer assistance and online banking, the results showed that the 45 to 65 age group, the most frequent bankers exerted the most effort to bank online.
Building a rewarding customer experience is more than a “play it by ear” project. It’s a systematic journey to determine what works best for your audience and to anticipate their needs and desires. As it result, it demands governance.
The $4.9 billion First Tech FCU, the product of a California-Oregon mega-merger this year, experienced a few negative hits during its Memorial Day computer conversion.
The nation’s second largest mega-merger, that of the $4.7 billion California pairing of Kinecta FCU and NuVision FCU, moved a step closer this month with a formal application filed with the NCUA.
West Monroe Partners, Open Solutions say First Tech merger a success from their vantage points.