The 42,000 members of the $418 million Heritage Federal Credit Union in Newburgh, Ind., can now get questions answered online.
Heritage Federal Credit Union in Newburgh, Ind., said it now is using the SilverCloud Breeze knowledge management solution to serve members online.
We strive to provide all our members with the best possible value proposition. In order to better communicate this value proposition, we had to get creative about how younger members wanted to interact with us. Gen Y members are especially technology driven.