W. Michael Scott

• Warren FCU Adopts New Evaluative Measures

  By Zachary Galasi  |  July 9, 2012

  Warren FCU implements staffing model provided by Financial Management Solutions Inc.

• Guest Opinion: Suffering From Lackluster Lobby Performance?

  By W. Michael Scott  |  March 19, 2012

  Management has struggled with fully understanding the overall performance in the lobby due to various systems capturing fragmented information.

• Branches Suffering from Lackluster Lobby Performance?

  By W. Michael Scott  |  March 1, 2012

  Most would agree that the platform side of the branch plays a critical role in the success of branch network profitability.

• Software Manages the Teller Line

  June 27, 2011

  Financial Management Solutions Inc. said it has deployed its Teller Management System software at the $344 million Global Credit Union of Spokane, Wash.

• Global Credit Union Deploys Teller Management Software

  By Marc Rapport  |  June 22, 2011

  The $344 million Spokane, Wash., CU is using the software to maximize teller staffing efficiency at 13 branches, the credit union and company said.