Wasted labor expense is one of the biggest threats to profit margins in branches and call centers.
This Opinion piece offers software and non-software based techniques for managing branch staff "idle time."
Despite the lure of online banking, ensuring a positive branch experience is still one of the best ways to retain existing members and grow their loyalty. Unfortunately, as many credit unions have discovered, maintaining a branch overflowing with employees does not guarantee good customer service.
Teller management software firm tracks 45% drop in past decade.
Warren FCU implements staffing model provided by Financial Management Solutions Inc.
Management has struggled with fully understanding the overall performance in the lobby due to various systems capturing fragmented information.
Most would agree that the platform side of the branch plays a critical role in the success of branch network profitability.
Financial Management Solutions Inc. said it has deployed its Teller Management System software at the $344 million Global Credit Union of Spokane, Wash.
The $344 million Spokane, Wash., CU is using the software to maximize teller staffing efficiency at 13 branches, the credit union and company said.