Promotions, hirings, personnel moves.
Credit unions and community banks have traditionally stood as direct competitors, vying for the attention of similar types of consumers. But in the private student lending market, a fierce face-off between the two is not expected, several experts say.
Mobility Matters is by veteran tech reporter Robert McGarvey. This week's topics include the credit union difference on RDC fees and an NFC update.
Consumer backlash against bank fees, coupled with poor service and unmet customer expectations, has fueled increases in defection rates among customers of large, regional and midsize banks, according to the J.D. Power and Associates 2012 U.S. Bank Customer Switching and Acquisition Study.
Back in 2009, voters’ views on the safety and soundness of credit unions and banks were nearly even.
Acquisition of new customers by smaller banks and credit unions increased by 2.2 percentage points 2011, the study found.
Closure follows loss of contract with University of Iowa.
Visa USA has reported that U.S. financial institutions have issued more than one million credit and debit cards that use information on embedded computer chips to validate transactions instead of magnetic stripe technology.
Card brand says strong interest among large issuers and small.
The Prime Performance 2011 California bank and credit union survey has ranked The Golden 1 Credit Union the top financial institution in several categories, including overall customer experience. The survey distinguishes Golden 1 as a top performer in customer service and satisfaction.