TowerGroup

• Don’t Let Exceptional Service Become an Empty Promise

  By John Levy  |  September 20, 2012

  Credit union membership today is undoubtedly diversifying. While this is a welcomed evolution, it requires supporting a growing number of diverse member expectations.

• CUANY Announces Keynote Speaker for Econ Forum

  By Staff Writer  |  September 10, 2012

  The Credit Union Association of New York will be holding its first Economic Forum Nov. 1-2 in Albany, N.Y., at the Desmond Hotel & Conference Center. The event, which is open to attendees from multiple states, aims to provide credit union leaders with information on business strategy, economics and investing.

• Gen Y Values Mobile But Still Visits Branches: Study

  By Natasha Chilingerian  |  June 25, 2012

  When you think of Gen Y’s preferred banking activity, the thought of waiting in the teller line at a branch doesn’t exactly come to mind.

• Undetected Acquisition Fraud and Existing Account Fraud Present High-Value Targets

  By Keir Breitenfeld  |  September 15, 2011

  You’ve shored up your fraud defenses when it comes to screening new members, but no product or process is 100 percent “fraud-proof.”

• Banking in a Mobile Society – Less Talk, More Action

  By Brian Day  |  August 30, 2011

  Members’ preference for on-demand information doesn’t have to mean the end of personal relationships.

• FICO Says It Offers Card Marketing Flexibility

  By David Morrison  |  August 10, 2011

  A new service from FICO will offer credit card issuing credit unions greater and faster flexibility in their card offering and marketing decisions, the firm said.

• New FICO Service Offers More Flexibility

  By David Morrison  |  August 2, 2011

  New service promises to make credit card marketing more efficient, FICO says.

• Focusing on Social Media as Viral Advertising, Community Outreach Tools

  By Marc Rapport  |  October 27, 2010

  LAS VEGAS -- Fifth Third Bank's cool new ad campaign had gone viral, generating hundreds of thousands of views across the country by people amused by the antics of Kyle the clueless college kid.

• Think Firm Adds Lending, Credit Risk Specialist

  By Marc Rapport  |  July 14, 2010

  Financial services technology veteran Christine Pratt has joined Aite Group in Boston and will head up the research and advisory firm's new work on lending and credit risk.

• Person-to-Person Offerings Proliferate, Extend Service, Protect Turf

  By Claude R. Marx  |  June 2, 2010

  BECU went live on March 20 with person-to-person payments and since then has moved approximately $700,000 for about 5,000 newly enrolled users.