Tony Hsieh

• Survival Means THINKing Outside the CU Box: Editor's Column

  By Sarah Snell Cooke  |  May 7, 2012

  I was really impressed with THINK the first time I went a couple of years ago, but when Tony Hsieh of Zappos and Tim Sanders, formerly of Yahoo!, spoke about their businesses and philosophies, I wondered whether credit union attendees would connect the dots. How many would bring ideas back...

• Survival Means THINKing Outside the CU Box

  By Sarah Snell Cooke  |  May 4, 2012

  THINK is the best credit union–yet not credit union–conference.

• Seeking to Be Strategic? You Can Learn From Some Experts

  By Sarah Snell Cooke  |  August 4, 2010

  Strategic thinking and planning has always been important to a business' success. Now, perhaps more than any time in most of our lifetimes, it is crucial. There's been a lot more talk about it since the financial crisis.

• CUs Can Take a Page Out of Zappos Customer Service Playbook

  By Guest Blogger  |  July 22, 2010

  Carla Day from CU Chat Up discusses her experience visiting Zappos headquarters in Las Vegas.

• You Can Lead a Horse to Water, But You Can't Make Him THINK

  By Sarah Snell Cooke  |  April 28, 2010

  I spent time in Scottsdale, Ariz., last week at CO-OP's THINK 2010 conference. CO-OP didn't become the largest CUSO by accident, and credit unions could take a lesson or two from the organization.