the New York Times

Securing Email is Idea to Bank On

By Andy Coutts | May 15, 2013

This Opinion piece looks at the reasons for securing email in the financial services enterprise.
How Zara Took Customer Focus to New Heights

By Stuart R. Levine | April 17, 2013

Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using big data in day-to-day operations and implementing very effective processes...
How Zara Took Customer Focus to New Heights

By Stuart Levine | April 9, 2013

This Opinion piece focuses on how a Spanish entrepreneur's unparalleled success can be a lesson to credit unions.
Threat of the Week: China’s Professional Hackers

By Robert McGarvey | March 11, 2013

Sino data diving heading downstream adds to urgency of threat to credit unions.
Threat of the Week: APT Will Get You

By Robert McGarvey | February 11, 2013

Advanced persistent threats are just that: Advanced, persistent and very threatening.
Quit Messing With Twitter and Stop DDoS Attacks: Editor/Publisher's Column

By Sarah Snell Cooke | February 6, 2013

DDoS attacks have been confirmed that have taken down two credit unions and several large banks’ websites. It’s been proven our entire financial system is vulnerable. While stealing personal information doesn’t seem to have been at play, this is a critical concern for the entire financial services industry.
Quit Messing With Social Media, Stop DDoS Attacks: Editor/Publisher's Column

By Sarah Snell Cooke | January 31, 2013

Regulators fiddle while Rome set to burn.
Study Suggests Younger Consumers Deeper In Debt Than Parents

By David Morrison | January 22, 2013

Increased availability of credit and less stigma about debt and bankruptcy cited.
Mobility Matters: Login-Free Mobile Banking?

By Robert McGarvey | December 19, 2012

Technology writer Robert McGarvey takes a look at some possibly dramatic innovations in store for the mobile banking channel in 2013.
Year of Progress Pockmarked With Disasters and Missteps

By Donald Shoultz | December 19, 2012

A week after super storm Sandy slammed into the East Coast, New Jersey Gov. Chris Christie looked ahead to preparations for a nor’easter that was due to dump snow and rain on the already reeling Northeast.