Don’t look to Tammy Gallegos to ever toss up her hands and give up. For the vice president of marketing, communications and service quality at America First Credit Union in Riverdale, Utah, there is always a solution.
In last month’s Cooperative Trust column, Erin Steffen’s message was clear: Don’t be afraid to up sell your products to members, and start considering technology channels as critical components of your service. [See CU Times, April 4, page 17.]
Marking one of the largest mergers in years in Washington State, two Seattle area CUs, the $564 million Watermark CU and the $544 million Sound CU, are planning to merge in 2011.
The Allpoint Network has announced a deal with the $128 million Actors Federal Credit Union that will move the ATM network onto an additional 215 ATMs in New York City.