Last fall, 16 secret shoppers visiting branches at some of the nation’s biggest banks found out just how hard it was to close an account.
Overdraft fees at the nation’s 14 largest banks have increased after two years of stagnation, according to the Consumer Federation of America.
From fees to close accounts and transfer funds to so-called zombie accounts, some banks are making it harder for consumers to leave.
Tablets are taking over and credit unions need to get on board. That's one takeaway from this week's Mobility Matters column by Robert McGarvey.
I recently received an email from a group of Washington lawyers who ply various trades of a legal nature, including trying to convince credit unions that switching to a mutual charter (with the not-so-subtle understanding of a later move to stock) would be a great idea.
Bank customers turning to CUs as bank fees rise.
There’s a new leader at Bronco Federal Credit Union.
A credit union, any credit union, tops the nation's big banks in meeting the needs and expectations of consumers, according to a leading think firm.