Over the years, I have seen the mission and values of the credit union industry expressed in the service brought to its members. I find that looking at the roots of an institution can remind us of its mission and values and connect us to those who have gone before...
This Opinion piece looks at 165 years of credit union history and the movement's continuing values and principles.
Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using big data in day-to-day operations and implementing very effective processes...
This Opinion piece focuses on how a Spanish entrepreneur's unparalleled success can be a lesson to credit unions.
This past Sunday, we watched the news talk shows featuring various governmental leaders from both sides of the aisle explain their positions on sequestration and its implications for the U.S economy. Despite the rhetoric and general mediocrity of the talking heads from Washington, D.C, I am very positive about this...
Don’t get distracted by the Washington bureaucrats that deaden the brain and your creative thinking. Build business plans that have accountability and responsibility to members.
Big Data has entered the business vernacular. Credit union managers need to know what it means and what it can do.
The full effect of the Dodd–Frank Wall Street Reform and Consumer Protection Act is still to be felt in the financial sector. Dodd-Frank creates an environment of increased scrutiny and heightened sensitivity by regulators and consumers.
Credit unions pose diverse regulatory challenge, but some things apply to all sizes.
Creating organizational responsibilities and defined accountabilities sets the right culture when vision, mission and core values are identified.