Virtual agent software provider seeks to reduce call center training time, streamline member service capabilities.
No longer is it a case of should a credit union be active on social media outlets such as Facebook and Twitter. Now, it has shifted to just how active and on exactly which channels.
When it comes to which social media channels have the most potential to help small businesses, respondents to a recent survey said LinkedIn topped the list.
After you read through your Facebook newsfeed today, did you remember any specific messages from businesses that you follow? If so, take careful note of how those messages were crafted and what they said. It will be valuable information after you read this.
In just a very few years, credit unions have become persuaded that they need to play in the technology arena. And a related reality is the spreading belief that “technology may allow smaller institutions to very successfully compete against much larger ones,” said Tony Rasmussen, a senior vice president at...
Chatter Yak! is making it easier to run worry-free contests, sweepstakes via social media channels like Facebook and Twitter.
A look at what's hot in the year ahead in this print preview from next week's edition.
After hearing a growing chorus of requests from its financial advisers, INVEST Financial Corp., has moved forward with its initiative to build a bigger social media presence.
Promotions, retirements, personnel changes.
The Credit Union Association of New York is using two titans of social media to help share its annual convention and meeting with its members.