After experiencing a slight dip in 2010, credit unions are leading the pack when it comes to customer satisfaction, according to the American Customer Satisfaction Index.
Credit unions break records again.
Bank of America alone is in danger of losing 10.3% of its retail customers over the next 12 months, study says.
A new report said that the majority of the world’s retail banks have no plans to use social media in any way.
Social media may not exactly be taking the button-down world of retail banking by storm, at least not around the world.
After a year of tightening their belts, North American financial institutions will be opening their wallets once again to invest in information technology in the next couple of years.