Both consumers and the entities about which they complain will post their stories online.
GoBankingRates.com selected these institutions for their extra effort.
The $17B credit union sponsors the USSA Military Mentorship Program.
The $3.2 billion Visions Credit Union in Endwell, N.Y., said Teresa Flynn has earned the Chartered Retirement Planning Counselor designation from the College for Financial Planning.
San Diego County CU hires two new SVPs; read other new hire, promotion and retirement announcements from this week.
Air Force FCU was toppled from last year's top spot by USAA Bank. Navy and PenFed also made the GOBankingRates list.
CUNA's largest affiliated credit union, the $27 billion State Employees' Credit Union of North Carolina, will not renew its membership in 2014.
The $7.6 billion Security Service Federal Credit Union in San Antonio announced Dec. 4 that longtime CEO David Reynolds will retire on March 24, 2014.
Retiring Reynolds to be succeeded by the Texas credit union's current president, Jim Laffoon.
CardHub.com lists Best Travel Cards of 2013, says don't bother with EMV cards.