This Opinion piece looks at the benefits of workforce management tools in contact centers.
All eyes may be on DDoS and Advanced Persistent Threats, but that may be ignoring a far bigger threat.
Reaction varied to the news that the Wisconsin-based financial services technology giant had scooped up its debt-ridden former rival.
Eight new core processing clients signed on at COCC as revenue grew by 6% to a new record, the company said.
As it turns out, the dual CEOs formally picked this month to run Southeast Financial Credit Union in Franklin, Tenn., are actually a threesome.
A newly rewritten core processing platform is now in place at all the credit unions that had been using the DNAsme (small market edition) solution from Open Solutions Inc., the company said.
Service bureau said it added eight core processing clients in 2011 and increased its revenue by 6% to a new record.
Open Solutions Inc. said it has completed migrating all the credit unions using its DNAsme (small market edition) core processing platform to the Glastonbury, Conn., company's new CUnify solution.
Credit unions definitely don’t want to spam their members, and they don’t want them to feel like they’re being sold something they don’t need.
Expansion into new areas like business services and new channels like P2P and mobile present new opportunities for credit unions and fraudsters alike.