online consumers

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  The Mobile Credit Union: Connecting the Enterprise

  By Rom Reddy  |  April 29, 2013

  This Opinion piece looks at the potential benefits of applying enterprise data analytics to the mobile banking channel.

• Driven vs. Drawn: How Members Will Access Financial Services on Tablets and Phones

  By Calvin Grimes  |  April 4, 2012

  It’s a good time for credit unions to make strategic decisions about how to support these – seemingly similar, but actually very different – devices.

• E-Billing Hits a New High, Survey Says

  By Marc Rapport  |  December 11, 2011

  Fiserv Inc. said in a new report that mobile bill pay usage is growing, with more than 6 million Americans using smartphones to pay bills in the past year.

• Fiserv Billing Survey: Mobile Bill Pay Growing, Consumers Move Between Payment Channels

  By Marc Rapport  |  December 7, 2011

  Mobile bill pay usage is growing, with more than six million Americans using smartphones to pay bills in the past year, according to Fiserv Inc.’s 2011 Billing Household Survey.

• KPMG Profiles Online Customers and Their Concerns

  By Robert McGarvey  |  December 6, 2011

  Ever readier to shop online. Willing to be tracked online if there is a quid pro quo. But mounting concerns about privacy and security.

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  The Importance of Technology in Credit Union Service

  By Rod Staatz  |  August 18, 2011

  SECU of Maryland CEO Rod Staatz says convenience has become almost as important to consumers as confidence in financial institution's stability.

• Social Media Focus of Fiserv Survey

  By Marc Rapport  |  December 7, 2010

  Fiserv Inc. has released the results of a survey the technology company said shows a high interest in social media among members of credit unions and customers of banks.

• As iPads Burst on the Scene, CUs Consider Jumping on the Bandwagon

  By Marc Rapport  |  September 15, 2010

  The sheer speed with which the iPad has become a household name has been remarkable, analysts and industry observers said, and that success has

• Mobile Banking Doubles

  August 4, 2010

  Mobile banking adoption among U.S. consumers has nearly doubled in the past 18 months, driven by the attractive convenience of basic, everyday functionality, according to a new report from Forrester Research.

• Convenience Key When Offering Mobile Banking, Report Says

  By Marc Rapport  |  July 22, 2010

  Attracted by basic functionality, American consumers have nearly doubled their use of mobile banking in the past 18 months, according to a new report from Forrester Research.