Credit unions debate whether exclusive tablet apps are worth the resources.
Rather than offer operational cost reductions, the cost of digital banking services is rising.
Credit unions predict when mobile banking usage in their shops will eclipse online banking. Navy Federal predicts it will happen there this year.
Credit unions compare when member use of mobile banking will eclipse online banking. Navy Federal said it could happen there this year.
As branch visits rapidly dwindle, credit unions have no cross selling replacement for insightful tellers conversing with members about their financial needs.
Fiserv adds video game-inspired enhancements to make payments platform easier to set up and use.
During a recent evaluation of a group of banks on customer effort levels required to interact in areas like branch banking, mobile websites, customer assistance and online banking, the results showed that the 45 to 65 age group, the most frequent bankers exerted the most effort to bank online.
This Opinion piece details ways to deploy in-house staff to encourage mobile banking adoption by members.
The Summit FCU in Rochester using a behavior-based anomaly detection solution from Guardian Analytics.
Mobile banking has quickly taken on a key role in the growth strategies of leading credit unions.