During a recent evaluation of a group of banks on customer effort levels required to interact in areas like branch banking, mobile websites, customer assistance and online banking, the results showed that the 45 to 65 age group, the most frequent bankers exerted the most effort to bank online.
The 55,800-member’s new online banking center was built using the NetTeller platform from its core processor, Symitar.
The question is fundamental: which is faster, and easier? Inputting commands into a smartphone by typing on glass or by talking them into the device?
In this preview from next week's print edition, experts ponder whether mobile banking by voice command is ready for prime time.
CU Times technology writer Robert McGarvey says it's time to quit being cheerleader for mobile banking and focus on improving the experience.
The 27,000 members of the $261 million Alpena Alcona Area Credit Union in Alpena, Mich., can now deepen their online banking experience with a new personal financial management solution, the credit union said.
Northern Lower Michigan institution deploys MoneyDesktop to its 28,000 members.
It’s a good time for credit unions to make strategic decisions about how to support these – seemingly similar, but actually very different – devices.
The 103,000 members of the $1.1 billion Pen Air Federal Credit Union in Pensacola, Fla., will now be offered an online personal financial management solution from Geezeo of Tolland, Conn.
The $1.1 billion CU in Pensacola, Fla., has decided to offer its 103,000 members a new online PFM solution.