online and mobile channels

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  Down, Not Out? Branch Count Shows Shift in Service Delivery

  By Myriam DiGiovanni  |  March 27, 2013

  In the call to bring out your dead, don’t be so quick to toss branches on top of the heap of abandoned projects.

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  Innovative Branch Design Flies in Face of Idea Branch is Dead: Print Preview

  By Myriam DiGiovanni  |  March 21, 2013

  Don’t be so quick to toss branches on top of the heap of abandoned projects. This preview from next week's print edition explains why.

• Fiserv Touts 2012 Results: 27 Straight Years of Double-Digit EPS Growth

  By Marc Rapport  |  February 6, 2013

  Financial services technology provider reports $4.2 billion in 2012 revenue, additions to mobile banking, bill pay client lists.

• Aite: It’s a Mobile, Mobile World After All

  By Robert McGarvey  |  December 5, 2012

  Three words jump out of the just released report from Boston Mass research firm Aite Group about “Credit Unions’ Online and Mobile Channel Strategies”: mobile, mobile and more mobile.

• Don’t Let Exceptional Service Become an Empty Promise

  By John Levy  |  September 20, 2012

  Credit union membership today is undoubtedly diversifying. While this is a welcomed evolution, it requires supporting a growing number of diverse member expectations.