Over the last two decades, Filene Research Institute has studied credit union mergers from a variety of angles.
Larry Rouse, the IT manager at 121 Financial in Jacksonville, Fla., said the $428 million 37,200-member credit union took a big step forward last summer when it installed the cutting-edge Bloxx Tru-View Web filtering solution.
Many smaller financial institutions have become increasingly disconnected from the way people live today because they continue to operate on outdated technology that hasn’t kept pace with what consumers need.
Credit union members are increasingly demanding more online interaction from their institutions. The request is forcing credit unions to adjust websites and self-service portals to accommodate members.