member services

  • Locked Into the Cloud

    This Opinion piece looks at how and why to avoid or end vendor lock-in from cloud technology providers.

  • Mississippi CU Staffer Arrested in Robbery

    Member service rep charged with conspiracy to commit bank robbery day after $84 million Members Exchange CU hit in Ridgeland.

  • New PCUA Chief Patrick Conway Raises the Bar

    Patrick Conway, named the new president/CEO of the Pennsylvania Credit Union Association on Sept. 18, told Credit Union Times he has a lot to learn about the credit union industry. However, he said he already intends to take PCUA’s priorities—advocacy, compliance and member services—to the next level.

  • South Bay Credit Union Hits One Out of the Park

    Lots of companies talk about staff members as team players, but the $83 million South Bay Credit Union found an innovative way to rally its employees.

  • Member Feedback Goes High Tech to Improve Service

    Attracting new members is a big challenge but keeping them may be a bigger obstacle.

  • People in the News

    The $776 million St. Mary’s Bank of Manchester, N.H. appointed Pamela Ordway vice president, loan operations manager. Ordway will be responsible for the direct workflow of residential and consumer loan operations, including processing, underwriting, closing, post-closing, and the secondary market portfolio. She served as vice president, processing and underwriting, at...

  • People in the News - Aug. 9, 2013

    From East and West, Midwest and South, credit union people in the news.

  • People in the News

    First Heritage Federal Credit Union, Painted Post, N. Y., has named Frank D. Vassallo chief financial officer, responsible for financial analysis and operational oversight of accounting, compliance, collections, electronic funds transfers and Visa departments. Before joining First Heritage, he was CFO for Bank-Fund Federal Credit Union. While there, he supervised...

  • People

    United Teletech Financial Federal Credit Union, Tinton Falls, N.J., recently named Daryl Adams and Thomas Della Monica as UTF’s first ever external lending officers. In this position, both Adams and Della Monica will be responsible for generating external business by reaching new members in the communities UTF serves and...

  • People in the News - July 29, 2013

    From East and West, Midwest and South, credit union people in the news.

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