This Opinion piece looks at the continuing vibrant role of call centers in the digital world.
New partnership is called CO-OP Mortgage Solutions and includes ala carte origination, underwriting, call center services.
CO-OP says system is working. Meanwhile, National Federation of Community Development Credit Unions offices and Lower East Side People's FCU shut down.
CO-OP Financial Services has launched a new service that will allow client credit unions to have loans underwritten through CO-OPs call center.
CO-OP Member Center is now providing automated and live-person outbound calling to support marketing and member service for client credit unions, according to the subsidiary of CO-OP Financial Services.
CO-OP Financial Services has added outbound calling to the services it offers through its CO-OP Member Center operation in Fort Worth, Texas.
Credit unions are scrambling to get members to opt-in to overdraft or courtesy pay programs by the Aug. 15 deadline in order to retain noninterest income.