Chief economist is a founding member of the CU Economics Group and launched the CU Trends Report.
Author tells credit union executives customer centricity could propel credit unions to financial services industry leaders.
Day-long virtual conference set for Oct. 1.
NEW YORK — Although competition for consumers’ wallets is more intense than ever, credit unions are in a good position to compete if they use data they already own to become more member centric, said John Lass, senior vice president of Strategy and Business Development for CUNA Mutual Group during...
NEW YORK — Despite the diverse competition, member data can put credit unions in a favorable position.
The decline and demise of well-known retailers such as Blockbuster, Kodak and free-standing bookstores offers proof of just how rapidly industries are shifting to keep up with consumers’ needs and wants.
Speaking recently at the New Jersey Credit Union League’s Reality Check conference, John Lass put it bluntly on the direction of mobile banking.
Mobility Matters is a new, online-only column from veteran tech reporter Robert McGarvey. Among this week's ponderings: To Tweet or not to Tweet?
The dinosaurs didn’t have the brains or the tools to see it coming, but credit unions do. Fiserv’s Mark Sievewright discussed ISIS among other threats to credit unions last week at the New Jersey Credit Union Leagues’ Reality Check.
The message Fiserv executive Mark Sievewright delivered last week at the New Jersey Credit Union League's annual Reality Check Conference in Atlantic City, N.J., was loud and succinct: We are hip-deep in the digital era and, ready or not, the bits and bytes are rising fast. There is no real...