Do recent survey results - three in 10 Americans have not visited a branch in the past six month - mean the death of branches is rapidly approaching?
LAS VEGAS - Organic growth is key to profitability, so institutions must generate more business from current customers, says Financial Brand Forum speaker.
Bankers say consumers want both digital services and branches, but research suggests consumers have cooled on brick-and-mortar, especially for transactions.
Trials of T-Mobile's new banking services show appeal to pre-paid, post-paid consumers.
Veteran technology writer Robert McGarvey on how fingerprint authentication on the iPhone may provide the biometric tipping point.
Is NFC on its deathbed? Banking's innovation problem? Openness about fraud? These questions and more from BAI Payments Connect.
LAS VEGAS — The research by Boston-based AlixPartners exploded on the screen at BAI Payments Connect 2012. Suddenly, out of nowhere, the availability of good mobile services has emerged as a top factor in why consumers choose to change financial institutions, reported Teresa Epperson, AlixPartners managing director.