J.D. Power & Associates

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  Account Switching Greased by Concierge at Texas Trust

  By Michelle A. Samaad  |  March 4, 2012

  For the 66% of account holders who would consider switching their financial institutions if the move wasn’t so painful, Texas Trust Credit Union said it has a plan to make the entire process easier and faster.

• Transfer Day Caution From J.D. Power

  By Jim Rubenstein  |  November 20, 2011

  Despite the euphoria, a top researcher for J.D. Power & Associates warned credit unions last week against “popping the champagne corks too early” in expecting sustainable gains from Bank Transfer Day. That’s because their data continue to show real consumer intransigence about moving accounts.

• Bank Transfer Day: J.D. Power Director Says Not So Fast

  By Jim Rubenstein  |  November 14, 2011

  Banks practice researcher says consumer reluctance to switch shows in the statistics.

• New Frugality Movement Draws Curious to CUs

  By Michelle A. Samaad  |  August 30, 2010

  As consumers aim to simplify their lives by cutting back on spending and building savings, credit unions are out front helping to make it happen, according to one CUSO.

• Bethpage New Image Demotes 'Credit Union'

  By Myriam DiGiovanni  |  March 17, 2010

  Bethpage Federal Credit Union is proof that consumer trust doesn't always translate into greater awareness.