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By Michelle A. Samaad |
January 9, 2013
A much anticipated gift arrived during the holidays when third quarter data showed credit unions posted their strongest loan performance in history.
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By Michelle A. Samaad |
December 14, 2012
J.D. Power finds strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same provider again.
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March 11, 2012
Consumer backlash against bank fees, coupled with poor service and unmet customer expectations, has fueled increases in defection rates among customers of large, regional and midsize banks, according to the J.D. Power and Associates 2012 U.S. Bank Customer Switching and Acquisition Study.
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By Michelle A. Samaad |
March 4, 2012
Back in 2009, voters’ views on the safety and soundness of credit unions and banks were nearly even.
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By Andrew Corselli |
February 27, 2012
Acquisition of new customers by smaller banks and credit unions increased by 2.2 percentage points
2011, the study found.
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By Michelle A. Samaad |
March 4, 2011
While fees and good service are still important, the most common reason some have for switching banks may have more to do with a change in life circumstances.
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By Michelle A. Samaad |
March 1, 2011
The most common reason for switching banks was a change in life circumstances, although fees and rates, unmet expectations and poor service were top choices too, a new study showed.
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By Eileen Courter |
January 19, 2011
You're likely to see auto lending pick up in 2011. Many of those loans will be for practical rather than high-end vehicles.
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November 17, 2010
After a considerable decline in adviser perceptions from 2007 to 2008, financial adviser sentiment regarding their firms has
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By Michelle A. Samaad |
November 5, 2010
A decline in satisfaction with their employers going back two years appears to be shifting among financial advisers.
