Security Service FCU's chief lending officer shares the risks and rewards of indirect auto lending.
This Opinion piece emphasizes the personal role that account managers from credit unions need to play to secure the business from small businesses.
This Opinion piece looks at the need to use price-conscious technology offerings for credit unions to continue successfully competing with big banks.
A much anticipated gift arrived during the holidays when third quarter data showed credit unions posted their strongest loan performance in history.
J.D. Power finds strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same provider again.
Consumer backlash against bank fees, coupled with poor service and unmet customer expectations, has fueled increases in defection rates among customers of large, regional and midsize banks, according to the J.D. Power and Associates 2012 U.S. Bank Customer Switching and Acquisition Study.
Back in 2009, voters’ views on the safety and soundness of credit unions and banks were nearly even.
Acquisition of new customers by smaller banks and credit unions increased by 2.2 percentage points 2011, the study found.
While fees and good service are still important, the most common reason some have for switching banks may have more to do with a change in life circumstances.
The most common reason for switching banks was a change in life circumstances, although fees and rates, unmet expectations and poor service were top choices too, a new study showed.