Building a rewarding customer experience is more than a “play it by ear” project. It’s a systematic journey to determine what works best for your audience and to anticipate their needs and desires. As it result, it demands governance.
Michigan State University Federal Credit Union has promoted Sarah Bohan to the newly created position of vice president of corporate relations.
Trade group shrinks, re-shuffles communications division.
The $561 million, 68,500-member SAC Federal Credit Union has unveiled its plans for a new corporate headquarters in the Omaha suburb of Papillion, Neb.
University Federal Credit Union, Austin, Texas, has purchased a 246,000-square-foot corporate office facility that will serve as its headquarters.
Management consultant Russell J. White says culture clash can sabotage best-laid merger plans.
At a time when employee retention and recruitment are top priorities, being recognized as a best place to work can be a boon.
When it comes to protecting your credit union's reputation from crisis-driven adversity, I've found it pays to expect the unexpected.
Data security standards for third-party processors, better communications and threat awareness education were among the recommendations that came out of a nationwide simulated cyber attack on the nation's ACH, check and card payment systems.
Late in 2009, credit union and bank clients of Open Solutions Inc. launched what providers say may be the largest online users' group of its kind in the financial services industry.