I advise clients to focus on putting the customer or member in control. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written nearly 20 years...
Researchers claim 30 million Americans will still be uninsured come 2016.
In this Opinion piece, consultant Stuart Levine looks at the power of empowering employee engagement.
In her hbr.org blog post, Joan Solotar, senior managing director/Head of the External Relations & Strategy Group, and a member of both the executive and management Committees at the Blackstone Group, says to encourage young graduates be realistic but focus on the positives as well.
Las Vegas gathering in May to feature economists, consultants and lending marketplace expertise.
While dreaming and disrupting has unfettered me in many ways, it has shackled me in others. One of the most unexpected was losing a part of my identity.
Big Data has entered the business vernacular. Credit union managers need to know what it means and what it can do.
Lying is bad, right? Especially lying to the boss. But sometimes a little dishonesty can be more helpful than you think.
The careers for most women follow an expected trajectory: We begin in our 20s, surrounded by young colleagues of both sexes; move into our 30s, when some of us leave entirely or shift to reduced hours to raise families; then throttle on through our 40s, the decade of major career...