Geoff Knapp

• Five Lessons Credit Unions Can Learn from Amazon.com

  By Geoff Knapp  |  August 3, 2012

  Websites such as Amazon.com are often cited as the gold standard for the online experience, yet turning your credit union website into a carbon copy of a retailer site is neither practical nor wise.

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  Credit Unions in the Technology (r)Evolution: Not for CEOs

  By Sarah Snell Cooke  |  June 18, 2012

  Check out our second quarterly Not for CEOs event, held Monday at the ACUC, when we tackled technology.

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  Not for CEOs: Credit Unions in the Technology (r)Evolution

  By Sarah Snell Cooke  |  May 29, 2012

  Technology is moving credit unions forward and young professionals are needed to lead the way. Find out more at the next Not for CEOs event.

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  Mobility Matters: Tracking the Mobile Banking Revolution in Credit Unions

  By Robert McGarvey  |  May 14, 2012

  Tablets are taking over and credit unions need to get on board. That's one takeaway from this week's Mobility Matters column by Robert McGarvey.

• NACHA Speakers Say Mobile Is Redefining Banking Relationships: Onsite Coverage

  By Robert McGarvey  |  May 1, 2012

  BALTIMORE — Call it “the digital transformation of financial services,” said Geoff Knapp, a presenter at NACHA’s PAYMENTS 2012 conference and Fiserv vice president.

• Younger, Profitable Members Driving Mobile Growth

  By Robert McGarvey  |  March 19, 2012

  Speaking recently at the New Jersey Credit Union League’s Reality Check conference, John Lass put it bluntly on the direction of mobile banking.

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  Time to Rethink Online Cross Selling: Infographic Slide Show

  By Myriam DiGiovanni  |  December 12, 2011

  Credit unions, it’s time to rethink online cross-selling.

• Social Media Survey

  By Staff Writer  |  March 2, 2011

  Credit unions that want to connect with their members through social media should find a receptive audience, according to a new report from Fiserv Inc.

• As iPads Burst on the Scene, CUs Consider Jumping on the Bandwagon

  By Marc Rapport  |  September 15, 2010

  The sheer speed with which the iPad has become a household name has been remarkable, analysts and industry observers said, and that success has

• Survey Finds More PFM Interest Than Adoption

  September 15, 2010

  Interest is in online personal finance management tools is relatively high but usage is low and consumers appear to be far more likely to use such tools