Fred Brown

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  Shopping List: Superhero, Zombies, Pork Rinds and Diapers

  By Peter Strozniak  |  December 19, 2012

  Look! Up in the air. It’s a bird. It’s a plane. No, it’s………Credit Union Man?

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  Sticking it to the Boss at Northeast Family

  By Jim Rubenstein  |  August 23, 2012

  Connecticut CEO to get taped to the wall for charity.

• BECU Offers Members Virtual Interaction

  By Natasha Chilingerian  |  July 16, 2012

  BECU’s member account lockouts once caused frustrations and numerous dial-ins to the credit union’s call center.

• Vox Populi: What Is Your CU Doing to Attract Younger Members?

  July 17, 2011

  We strive to provide all our members with the best possible value proposition. In order to better communicate this value proposition, we had to get creative about how younger members wanted to interact with us. Gen Y members are especially technology driven.

• Members on Facebook … Colleagues on Twitter?

  By Deb Schaffer  |  May 13, 2011

  For now it seems like members are on Facebook and other credit union people are on Twitter, but don't discount tweets as a growing, vital way for connecting with members going forward.

• Account Tools

  September 22, 2010

  A pair of technology providers said they have combined their human emulation and online account opening tools to help reduce the number of abandoned applications.

• Natural Language Tools Combine with uMonitor Online Account Opener

  By Marc Rapport  |  September 13, 2010

  uMonitor said it has integrated its uOpen online account opening and retention solutions with human emulation software from Next IT to help reduce the number of abandoned applications.

• CU Man's Strength Pales Before

  By Myriam DiGiovanni  |  January 27, 2010

  Northeast Family Federal Credit Union has its own superhero. And a real flesh and blood hero. All within the same person.