focus groups

Five Lessons Credit Unions Can Learn from Amazon.com

By Geoff Knapp | August 3, 2012

Websites such as Amazon.com are often cited as the gold standard for the online experience, yet turning your credit union website into a carbon copy of a retailer site is neither practical nor wise.
THINK Strategies: Seven Ways to Improve

By Sarah Snell Cooke | June 4, 2012

The recent THINK Conference staged by CO-OP Financial Services in Florida included a wide range of opinions and approaches about how to do better in business. In this case, the business is credit unions. Here is a roundup of some of those speakers and an encapsulation of the ideas they presented.
7 Strategic Steps for Credit Union Leaders

By Sarah Snell Cooke | May 16, 2012

From keeping an open mind to the nontraditional to cooperating to branding, here are a few things to get you THINKing.
7 Strategic Steps for Credit Union Leaders

By Sarah Snell Cooke | May 15, 2012

From keeping an open mind to the nontraditional to cooperating to branding, here are a few things to get you THINKing.
THINK 12: Big Challenges to Increase Membership

By David Morrison | May 7, 2012

BOCA RATON, Fla. — A pair of presentations meant to discuss how credit unions can better attract new members and become the first cult brand in financial services ran into some negative consumer comments early on.
Transfer Day Parade Led by CUs

By Myriam DiGiovanni, Jim Rubenstein | October 24, 2011

Credit unions hope the growing consumer anthem of “We’re not gonna take it,” over the latest debit card bank fees, has those consumers primed to make a switch.
Bank Transfer Day Buzz Builds as CUs Join the Parade: Print Preview

By Myriam DiGiovanni | October 20, 2011

This article will be among the news, features, analysis and insight filling the pages of the next print edition of Credit Union Times.
Consumer Bureau Ready to Start Up

By Claude R. Marx | July 17, 2011

When the new Consumer Financial Protection Bureau begins operations on July 21 it will be a headless wonder, albeit one with lots of clout. At press time, President Obama hadn’t named a permanent director for the CFPB. However, that won’t prevent the bureau from issuing regulations and examining certain large...
Print Preview: Headless CFPB Saddles Up Thursday

By Claude R. Marx | July 15, 2011

An in-depth look at the debut of the Consumer Financial Protection Bureau is featured in the July 20 edition of Credit Union Times.