everyday banking

  • CU Revamps Rewards

    In 2013, Community Choice, a $532 million credit union headquartered in Farmington Hills, Mich., made the risky move of launching a totally revamped rewards program that ended up boosting product penetration, increasing loan volumes and giving over $1.5 million in cold, hard cash back to members last month. Now, Vice...

  • Brett King and the Death of the Branch: Part 2

    In this part two of three, King details how changing consumer behavior is driving down branch use and profitability.

  • Branches: Multichannel to Omnichannel

    Credit union members today are often interacting with more technology at home than at the branch, due to the mobile explosion and increased ability to connect to anyone nearly anywhere. Now that members have more choices when it comes to how they prefer to bank, their behavior is beginning to...

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