The greater the challenge the more fun Bill Clancy, vice president of retail strategy at Lake Michigan Credit Union, has trying to figure out a solution.
I hear it a lot. As an I.T. guy, it’s easy to see how tech-speak can turn even a highly educated executive into any other befuddled end-user. If someone’s not familiar with what you do, the terms used to describe your work might be useless or, even worse, cause more...
Young professionals across North Carolina have been learning more about credit union history one meet-up at a time, courtesy of CUaware.
The merit-based scholarships will be awarded to 15 participants based on the strength of their entry forms and essays.
The need for succession planning in credit unions isn’t a secret. There is a very real need to groom future industry leaders as many CEOs prepare to retire.
"The harder I work, the luckier I get,” said Matt Vance, marketing and community manager at Bellingham, Wash.-based Industrial Credit Union. He has lived by those words since hearing them during an open session at a Crash event he helped coordinate for Mountain West Credit Union Association.
I became interested in credit unions and cooperatives because they are business models that promote economic justice. I was looking for alternative to the traditional banking system that today appears solely to focus on profits over people.
While most people think of logos, taglines and corporate colors, they are not solely what a brand truly is. Your brand is the trust members place in your credit union. An exceptional experience and promise of trust is what your brand should be delivering at every interaction.
The first Not for CEOs event was videotaped live at the CUNA GAC Conference in March 2012 in Washington.
In last month’s Cooperative Trust column, Erin Steffen’s message was clear: Don’t be afraid to up sell your products to members, and start considering technology channels as critical components of your service. [See CU Times, April 4, page 17.]