consumer services

• Datatrac Data Sold to SNL Financial

  By Marc Rapport  |  December 4, 2011

  The interest rate data products operation of Datatrac Corp. in Milwaukee has been sold to SNL Financial of Charlottesville, Va., the companies said.

• New Software at Arsenal CU

  By Marc Rapport  |  November 20, 2011

  Newly deployed management software will help the $167 million Arsenal Credit Union in Arnold, Mo., lower the call abandon rate and improve member service in its contact center, the credit union said.

• SNL Financial Buys Datatrac Database

  By Marc Rapport  |  November 17, 2011

  Datatrac’s database comprises more than 10 years of history of more than 10 million rates and fees from more than 100,000 depository locations, the companies said.

• Arsenal Credit Union Using New Contact Center Tools

  By Marc Rapport  |  November 15, 2011

  The $167 million Arsenal Credit Union in suburban St. Louis aims to lower abandon rates and improve member service.

• CUNA Attacks Celent Small CU Study as ‘Flawed’

  By Jim Rubenstein  |  July 20, 2011

  Study saw demise of small CUs approaching.

• Fiserv Partners on Mobile Apps

  February 9, 2011

  Fiserv Inc. has found a partner to help its financial services clients provide applications and widgets to consumers across a wide variety of touch points, including smartphones, tablets, social network sites and computers.

• Fiserv To Launch P2P Service

  By Marc Rapport  |  June 16, 2010

  Fiserv Inc. plans to leverage its CheckFree bill pay network for a new person-to-person (P2P) service that will allow users to send payment to anyone with an e-mail address or mobile phone number.

• Person-to-Person Offerings Proliferate, Extend Service, Protect Turf

  By Claude R. Marx  |  June 2, 2010

  BECU went live on March 20 with person-to-person payments and since then has moved approximately $700,000 for about 5,000 newly enrolled users.

• Fiserv to Launch New P2P Service

  By Marc Rapport  |  May 11, 2010

  Fiserv Inc. said today it is launching a new person-to-person service that will allow users to send payment to anyone with an e-mail address or mobile phone number.

• State Issues Cease and Desist on Seattle Payday Lender

  By Jim Rubenstein  |  April 26, 2010

  Moneytree Inc., a Seattle payday lender, was hit late last week with a cease and desist order by Washington state regulators alleging the firm allowed borrowers to take out an excessive number of loans violating rescinding rules.