The American Consumer Satisfaction Index adds new website category, and credit unions score the highest marks of any industry.
When it comes to service and faster transactions, credit unions continued to have the edge over banks last year.
American Customer Satisfaction Index finds banks lag credit unions in a number of areas.
The surge in members over the past year may have been welcomed news for credit unions, but the overall member satisfaction experience might have suffered along the way.
Annual American Customer Satisfaction Index also showed drop in 2010 before bouncing back to record high in 2011.
As CU's rise in the rankings, the nation's largest bank falls.
While customer satisfaction with credit unions has dipped they still fare better overall than big banks.