Robert Allen, CEO of the 218,000 member, $4 billion Teachers Federal Credit Union, joined executives from Citibank, Bank of America and other banks.
The Prime Performance 2011 California bank and credit union survey has ranked The Golden 1 Credit Union the top financial institution in several categories, including overall customer experience. The survey distinguishes Golden 1 as a top performer in customer service and satisfaction.
Rep. Elijah Cummings (D-Md.) asks Rep. Darrell Issa (R-Calif.) to subpoena mortgage lenders and investigate alleged foreclosure abuses.
While it may not be much of a surprise to credit unions that some banks are not eager to approve funding for small businesses these days, the rate of rejections might cause some alarm.
Report author says the "big banks are sitting on their assets."
Northwest Credit Union Association bulletin stresses transparency, cites new class action suit against bank.
Be it rates, fees or the emotional aspects of their relationships, a new survey of credit union members and bank customers showed that credit unions once again came out on top.
After experiencing a slight dip in 2010, credit unions are leading the pack when it comes to customer satisfaction, according to the American Customer Satisfaction Index.
A failed attempt to charge a monthly debit usage fee contributed to Bank of America being ranked last in a customer satisfaction index.
As CU's rise in the rankings, the nation's largest bank falls.