Northwest Credit Union Association bulletin stresses transparency, cites new class action suit against bank.
Be it rates, fees or the emotional aspects of their relationships, a new survey of credit union members and bank customers showed that credit unions once again came out on top.
After experiencing a slight dip in 2010, credit unions are leading the pack when it comes to customer satisfaction, according to the American Customer Satisfaction Index.
A failed attempt to charge a monthly debit usage fee contributed to Bank of America being ranked last in a customer satisfaction index.
As CU's rise in the rankings, the nation's largest bank falls.
Bank of America alone is in danger of losing 10.3% of its retail customers over the next 12 months, study says.
McGraw-Hill FCU goes after banks by name.
Card analyst says September shows possible reverse in trend of cutting back on spending and paying off debt.
"Likes" soar as creator chooses a credit union or two and Nov. 5 draws closer.
For Jon Jeffreys, president of Credit Union Student Choice, credit union survival boils down to value and collaboration.