Be it rates, fees or the emotional aspects of their relationships, a new survey of credit union members and bank customers showed that credit unions once again came out on top.
After experiencing a slight dip in 2010, credit unions are leading the pack when it comes to customer satisfaction, according to the American Customer Satisfaction Index.
A failed attempt to charge a monthly debit usage fee contributed to Bank of America being ranked last in a customer satisfaction index.
As CU's rise in the rankings, the nation's largest bank falls.
Bank of America alone is in danger of losing 10.3% of its retail customers over the next 12 months, study says.
McGraw-Hill FCU goes after banks by name.
Card analyst says September shows possible reverse in trend of cutting back on spending and paying off debt.
"Likes" soar as creator chooses a credit union or two and Nov. 5 draws closer.
For Jon Jeffreys, president of Credit Union Student Choice, credit union survival boils down to value and collaboration.
Google on Monday debuted its long awaited Google Wallet that is intended to free users from the need to carry plastic credit cards.